Am Bürgerhaus 16, 53840 Troisdorf
Fon: +49 (0)2241-875-0
Terms of Service
As of: 01.01.2012
- When booking the rooms, the client accepts the terms and conditions and agrees with their validity.
- Booked rooms are available for the client from 14:00h. They must be vacated by 10:00h on the day of departure. Unless a different time of arrival has been expressly agreed, the hotel has the right to allocate booked rooms to other guests after 6:00 pm, without which the client can derive a claim therefrom. Booked rooms are, if they are not canceled in time, even if not paid.
- If the client is provided in the hotel garage or in the parking lot, even for a fee, this does not constitute a custody agreement. There is no monitoring obligation on the part of the hotel.
- The bill of the hotel is due at the latest on departure and has to be paid immediately, other methods of payment require our approval.
- Booked events can be canceled free of charge 14 days before the start of the event. Thereafter, 50% of the event costs will be charged if the room can not be used elsewhere.
- For intentionally caused damage to the equipment of the organizer is fully liable.
- Unless otherwise agreed, the conference room rental is due 10 days before the start of the event.
- Commission statements will be sent after the event.
Addition during the fair time
- A room contingent can be extended if the existing contingent is already firmly booked 6 months before the start of the fair. The extension is only by agreement with the hotel management.
- Free cancellation period 3 months before arrival. A prepayment of 100% is due 2 months prior to arrival. Deviations can be arranged with the hotel.
- For cancellations from 2 months to 2 weeks, 80% cancellation fee will be charged. Cancellations made within 1 week prior to arrival will incur a 100% cancellation fee.